Terms & Conditions of Inform

Effective June 18th, 2023

Please read these Terms and Conditions ("Terms") carefully before accessing or using the Inform web application (referred to as "Inform," "we," "us," or "our"). By accessing or using Inform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use Inform.

  1. Use of Inform

    1. Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use Inform. By accessing or using Inform, you represent and warrant that you meet these eligibility requirements.

    2. Account Registration: To use Inform, you are required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary to maintain its accuracy. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

    3. Acceptable Use: You agree to use Inform in compliance with applicable laws, regulations, and these Terms. You will not use Inform for any illegal, harmful, or unauthorized purposes, or in a manner that infringes or violates the rights of any third party.

  2. Data Privacy

    1. User Data: When you use Inform, we may collect and process certain information about you and your usage of the platform. Our data collection and usage practices are described in our Privacy Policy, which forms part of these Terms.

    2. Google API OAuth Account Access: Inform utilizes Google API OAuth for account access. By using Inform, you acknowledge and agree to comply with Google's terms and conditions and privacy policy regarding the use of their API services.

  3. Service Description

    1. Features: Inform is an application that leverages AI technology to analyze and respond to Google reviews on behalf of businesses. It provides a platform for businesses to store and manage feedback, analyze customer commentary, and receive recommended actions. Inform also allows businesses to customize their store "voice" and adjust settings through the Dashboard.

    2. Limitations: Inform will only access and interact with Google review data for our customers. We will only be directly involved in uploading/pushing review responses chosen by our customers through the Dashboard.

  4. User Obligations

    1. Compliance: You agree to comply with all applicable laws, regulations, and third-party terms and conditions while using Inform.

    2. Review Content: You acknowledge that Inform will access, read, analyze, and respond to Google reviews on your behalf. You are solely responsible for the content and accuracy of the review responses provided by Inform.

    3. Chrome Extension: To use Inform, you are required to download and install the Inform Chrome extension. The extension is provided "as is," and we do not guarantee its compatibility with all devices or operating systems.

  5. Intellectual Property

    1. Ownership: Inform, including its design, features, logos, and content, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on Inform without our prior written consent.

    2. Feedback: If you provide any suggestions, ideas, or feedback regarding Inform, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such feedback into our platform without any obligation or compensation to you.

  6. Limitation of Liability

    1. Disclaimer: Inform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. We do not warrant that Inform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

    2. Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, costs, or expenses arising out of your use of Inform, violation of these Terms, or infringement of any third-party rights.

  7. Modifications and Termination

    1. Changes to Terms: We reserve the right to modify these Terms at any time. Updated Terms will be effective upon posting on our website. By continuing to access or use Inform after the changes become effective, you agree to be bound by the revised Terms.

    2. Termination: We may terminate or suspend your access to Inform at any time, with or without cause, and without prior notice or liability. Upon termination, your right to access and use Inform will cease immediately.

  8. Governing Law

    These Terms and any disputes arising out of or relating to Inform shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

  9. Contact Us

    If you have any questions or concerns about these Terms or Inform, please contact us at [email protected].

    By accessing or using Inform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.