Privacy Policy for 'Inform'

Effective Date: June 18th, 2023

Thank you for using 'Inform', an online web application that helps you manage and respond to your Google reviews. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. By accessing and using the 'Inform' application, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

    1. Personal Information: When you use our services, we may collect certain personal information, including but not limited to:

      • Name
      • Email address
      • Contact information
      • User preferences and settings
      • Log files and analytics data

    2. Usage Information: We collect information about your interaction with our website and application, including but not limited to:

      • IP addresses
      • Browser type
      • Device information
      • Pages visited
      • Clickstream data
      • Date and time of access
      • Referring and exit pages

    3. Google API Access: To provide our services, we utilize the Google API OAuth account access and Google Business API. This allows us to retrieve and manage your Google reviews on your behalf. We do not store your Google Account credentials on our servers.

  2. Use of Information

    1. Provide and Improve Services: We use the collected information to deliver and enhance our services, including reading, analyzing, and generating responses to your Google reviews. This enables us to assist you in managing your online reputation effectively.

    2. Communication: We may use your personal information to communicate with you, respond to your inquiries, provide customer support, and send you important notifications and updates related to the 'Inform' application.

    3. Personalization: We may use your information to personalize your experience, tailor the content and features to your preferences, and provide you with relevant recommendations and suggestions.

    4. Customer Support: We may use your information to assist you with any issues or concerns you may have while using the 'Inform' application. This includes providing technical support and addressing your inquiries and feedback.

    5. Analytics and Aggregated Data: We may analyze and aggregate data for statistical and analytical purposes to improve our services, understand user behavior and preferences, and optimize our website and application. Any data used for these purposes is anonymized and does not identify you personally.

  3. Information Sharing

    1. Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering and improving our services. These providers may have access to your personal information solely for the purpose of performing services on our behalf and are obligated to maintain the confidentiality and security of your information.

    2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government regulations.

    3. Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will take appropriate steps to ensure the security and confidentiality of your information during the transfer process.

  4. Data Security

    We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We utilize industry-standard security practices and technologies to safeguard your information. However, please note that no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

  5. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed or upon your request, subject to our legal obligations.

  6. Changes to the Privacy Policy

    We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of the 'Inform' application after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

  7. Third-Party Links and Services

    Our website and application may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services, and we encourage you to review their privacy policies. We are not responsible for the practices or content of such third-party websites or services.

  8. Children's Privacy

    Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

  9. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected].

    We encourage you to periodically review this Privacy Policy for any updates or changes.