How to Make AI Manage Your Review Responses Completely Hands-Free

Why Automating Review Responses Matters

Customer reviews are crucial for your business’s reputation, and responding to them builds trust, increases engagement, and improves customer loyalty. But manually replying to every review takes time, effort, and consistency—something that becomes harder as your business grows.

The Manual Approach: Inefficient and Time-Consuming

One way to handle reviews is by manually copying and pasting them into AI tools like ChatGPT. This process typically involves: - Copying a review from Google Reviews or another platform. - Pasting relevant business details to provide context. - Asking an AI tool to generate a response. - Reviewing, tweaking, and manually posting each reply. While this method ensures some level of personalization, it quickly becomes overwhelming. For businesses receiving dozens or hundreds of reviews weekly, keeping up with this workload isn’t sustainable.

**The Downsides of Manual Review Replies** - Repetitive and Time-Consuming – Copying and pasting every review takes valuable time. - Inconsistent – Responses may vary in tone and quality depending on who writes them. - Hard to Scale – The more reviews you get, the harder it becomes to maintain personalized replies.

The Alternative: ORM Tools

Some businesses turn to Online Reputation Management (ORM) tools like BirdEye or Podium, which automate review responses using AI. These tools offer automation, sentiment analysis, and centralized review management. However, they come with drawbacks: - Expensive Subscriptions – Plans often start at $250+ per month, making them costly for small businesses. - Generic Replies – Some tools generate robotic or templated responses that lack personality. - Complex Setup – Many platforms require long onboarding processes and ongoing management.

**A Smarter Solution: Inform AI’s Weekly Auto-Reply** Inform AI offers a free, fully automated way to manage review responses while maintaining authenticity and quality. With the Weekly AI Auto-Reply feature, AI will handle your reviews completely hands-free—no manual copy-pasting, no expensive subscriptions, and no generic responses.

How to Enable Weekly AI Auto-Reply with Inform AI

1. Sign Up and Connect Your Business - Visit informreviews.net. - Click Try Now or Log In from the top navigation bar. - Sign in with the Google account that manages your business reviews. 2. Enable Store Integrations - If you haven’t already, set up your store integrations by navigating to Org Settings > Integrations. - Select all the stores you want to automate replies for. This setup takes just seconds! 3. Turn on Weekly AI Auto-Reply - In the top left navigation bar, toggle Weekly AI Auto-Reply ON. - That’s it! Now AI will automatically reply to your reviews every week, saving you time and effort. 4. How Weekly AI Auto-Reply Works - Once every week, the AI agent will scan new reviews from the past seven days. - It will analyze customer sentiment, understand the context of each review, and generate a personalized, human-like response. - The ‘Last Scheduled Run’ section under the toggle will show when the AI last processed reviews. - If you want to see the responses, go to the Reviews tab. Reviews since the last scheduled run will display the AI-generated replies. 5. Customizing Your Brand Voice - Inform AI ensures replies remain personable and on-brand. - Customize your brand voice in Org Settings for a tone that fits your business. - Learn more in our guide: How to Customize Your Brand Voice on Reviews with AI, under ‘Blog’ at informreviews.net. 6. Ignore Certain Reviews or Add Hand-written Templates - If you’d like to have the Weekly AI Auto-Reply use a custom hand-written reply for specific reviews, or ignore them, you can do so by visiting the ‘Templated Responses’ tab in the left navigation menu. - Once there, click ‘Add New Template’. Specify the conditions you want it to trigger upon. - If you want a hand-written reply, then write out the hand-written reply. Now, anytime you want a specific hand-written reply, it will send this upon ‘Generate Reply’ for any reviews that match your conditions. - If you want the Weekly AI Auto-Reply to ignore the review that matches your conditions (ie, not have it reply to those reviews), you can select ‘Ignore’ instead of writing a template response. - For example, let’s say you want to avoid AI Auto-Reply for 5 star reviews, or send a specific hand-written response for reviews that bring up a specific topic or words. This will allow you to do so. 7. Disable Auto-Reply Anytime - Want to stop automation? Simply toggle Weekly AI Auto-Reply OFF. It’s that easy! - You can still manually generate replies in the Reviews tab anytime. - For manual review response tips, check out: How To Send Authentic, Personalized Replies to Reviews with AI, under ‘Blog’ at informreviews.net.

Why Choose Inform AI?

- ✅ Completely Free for All – No expensive subscription fees like BirdEye. Additional add-on subscriptions available only if/when needed. - ✅ Authentic, Personalized Replies – AI understands customer sentiment and context. - ✅ Time-Saving Automation – AI-generated responses in seconds. - ✅ Brand Voice Customization – Keep responses consistent and on-brand. - ✅ Scalable Solution – Manage multiple locations effortlessly. Start automating your review responses today with Inform AI at informreviews.net!